Complaint Procedures

Complaint Procedures

When a student of the DACC community experiences a situation or a conflict in which the student thinks his/her rights have not been fully recognized or have been compromised in some manner, the student may resolve the conflict or his/her perceived grievance by following the College's process for the resolution of grievances. Grievances may be resolved on an informal basis or formal basis.  Every attempt will be made to resolve grievances at the point of origin on an informal basis.  However, students have the right to end the informal process at any time and begin the formal process.  Both the informal and formal processes with respect to Student Complaint/Grievances and Resolution Procedures are presented in the DACC Student Handbook.  Students may also contact the Dean of Student Services (Stacy Ehmen, 217-443-8746, Lincoln Hall, Room 108) for guidance in the complaint/grievance process.

Any full or part-time student may submit a "formal" complaint in writing to the Dean of Student Services (217-443-8746, Lincoln Hall, Room 104H) or by submitting an electronic report through the DACC website at DACC Complaint/Grievance form.  The Dean will acknowledge receipt of the complaint, conduct an investigation, and respond to the student in a reasonable amount of time. Students may contact the Dean of Student Services at any point in time for guidance or to file a report directly.  Additional parties may be included in the process based on College procedures noted in the DACC Student Handbook

The College expects students and stakeholders to utilize the college’s informal or formal grievance procedures to address their concerns and/or complaints.  However, if a student or stakeholder believes that the College has not followed their stated procedures or has not adequately addressed their concerns, the following entities may be contacted for further resolution:

It is also important to note that the College forbids retaliation against anyone reporting or involved in a reported complaint/grievance. If any student feels that he/she has been retaliated against, he/she is to notify the College’s general complaint officer, the Dean of Student Services, Stacy Ehmen at 217-443-8746 or the College’s Affirmative Action Officer, Jill Cranmore, Director of Human Services at 217-443-8756.

Out-of-State Student Complaint Process
Out-of-state online students should follow the same procedure. If the issue is not resolved locally first, out-of-state online students may file a complaint with the Illinois Community College Board at

NC-SARA Approved Institution logo

Danville Area Community College participates in the State Authorization Reciprocity Agreement (SARA), which is an agreement that establishes national standards for the offering of online courses and programs. If a complaint cannot be resolved internally, students may file a complaint with the state in which they reside.  In compliance with the Federal Department of Education regulations, Danville Area Community College provides a list of State Agencies with contact information for each state:


State Contacts for Complaints
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000

State Contacts for Complaints
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

State Contacts for Complaints
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007

State Contacts for Complaints
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201

State Contacts for Complaints
California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818

State Contacts for Complaints
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202

State Contacts for Complaints
Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06106

State Contacts for Complaints
Delaware Department of Education
401 Federal Street
Dover, DE 19901

District of Columbia
State Contacts for Complaints
District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002

State Contacts for Complaints
Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400

State Contacts for Complaints
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334

State Contacts for Complaints
Hawaii Postsecondary Education Authorization Program
PO Box 2360
Honolulu, HI 96804

State Contacts for Complaints
Idaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037

Illinois Board of Higher Education
431 East Adams
2nd Floor
Springfield, Illinois 62701-1404
Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777 (email)

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer Fraud Hotline: (800) 243-0618

Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206

State Contacts for Complaints Email:
Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319

State Contacts for Complaints
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368

State Contacts for Complaints
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

State Contacts for Complaints
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677

State Contacts for Complaints
Maine Department of Education Email:
23 State House Station
Augusta, ME 04333-0023

State Contacts for Complaints
Maryland Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21212
Telephone: 410-528-8662; 888-743-0823 (toll free)

State Contacts for Complaints
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

State Contacts for Complaints
Michigan Department of Licensing and Regulatory Affairs
PO Box 30718
Lansing, MI 48909,4601,7-154-61343_35395_35396-139958--,00.html

State Contacts for Complaints
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

State Contacts for Complaints
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

State Contacts for Complaints
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469

State Contacts for Complaints
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

State Contacts for Complaints
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
140 N. 8th Street
Lincoln, NE 68509-5005

State Contacts for Complaints
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123

State Contacts for Complaints
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

State Contacts for Complaints
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102

State Contacts for Complaints
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505

State Contacts for Complaints
New York State Education Department
116 West 32nd Street, 5th Floor
New York, NY 10001

State Contacts for Complaints
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, NC 27603

State Contacts for Complaints
Tanya Spilovoy, D. Ed.
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217

State Contacts for Complaints
Ohio State Board of Career Colleges and Schools
30 East Broad St., 24th Floor
Columbus, OH 43215

State Contacts for Complaints
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

State Contacts for Complaints
Oregon Office of Degree Authorization
775 Court St NE
Salem, OR 97301

State Contacts for Complaints
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

State Contacts for Complaints
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903

State Contacts for Complaints
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201

State Contacts for Complaints
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

State Contacts for Complaints
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243

State Contacts for Complaints
Students residing in Texas may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) by sending the required forms either by mail or email after exhausting USI’s grievance and complaint process. The rules governing the student complaint procedures -Title 19 of the Texas Administrative Code, Rules 1.110-112- are located at$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788

Complaint forms can be downloaded at

State Contacts for Complaints
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111

State Contacts for Complaints
Vermont State Board of Education
219 North Main Street, Suite 402
Barre, VT 05641

State Contacts for Complaints
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219

State Contacts for Complaints
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105

State Contacts for Complaints
Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
Phone: 304-558-0261

State Contacts for Complaints
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703

State Contacts for Complaints
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

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