DACC clock tower

Help Desk

Need Help? Ask Us!

If submitting an online request form, please expect a response within 48 hours. If immediate assistance is required, please use one of the departmental phone numbers provided during regular business hours. On the weekend or during a holiday, we will respond to your request promptly on Monday morning or the day following the holiday.

Computer Network & End User Services

Email: helpdesk@dacc.edu
Mark Barnes, Director | 217-443-8871The Computer Network and End User Services department installs and maintains all computer and network hardware and software at DACC (with the exceptions of the Datatel management information system; the College website; Blackboard; and Canvas)
Josh Pryle, Systems Administrator
Vince Frost, Computer Network Technician | 217-443-8710

This includes the following:

  • Over 1200 workstations used by employees and students on campus and on our satellite sites
  • Network servers providing a variety of services, including file servers for both students and employees
  • The Cisco wired network with switches in 27 data closets covering 12 buildings and 3 satellite sites
  • The Cisco wireless network with 60 access points across campus
  • Internet Services
  • The E-mail system for both students and employees
Gabe Star, IT Helpdesk Supervisor | 217-443-8861
Dale McCoy, Network Administrator

Online Learning & Services

Blackboard/Canvas/DACC Website
Email: ols@dacc.edu
Maggie Hoover, Director of Online Learning | 217-443-8885The Online Learning & Services department maintains the College's website (dacc.edu) and provides instructor and student support for the learning management system, Blackboard & Canvas.
Jung Ae Merrick, Online Support & Web Tech | 217-443-8723

Colleague/WebAdvisor

Email: ads@dacc.edu

Tyler Cavenaile, Programmer/Cloud Administrator | 217-443-8769