Any full or part-time student may submit a "formal" complaint in writing to the Vice President of Student Services (217-443-8746, Lincoln Hall, Room 108) or by submitting an electronic report through the DACC website at DACC Complaint/Grievance form. The Vice President will acknowledge receipt of the complaint, conduct an investigation, and respond to the student in a reasonable amount of time. Students may contact the Vice President of Student Services at any point in time for guidance or to file a report directly.
If a student complaint/grievance is not resolved to the satisfaction of the student through the informal process within 5 business days of meeting with the lead administrator, the student has the right to submit a formal complaint.
A student may appeal a grievance before the Standards Committee only if the student can substantiate that a sincere attempt has been made to resolve the issue through the informal and/or formal resolution processes including having followed all processes as described within a college policy or procedure which pertains to the issue.
The membership of the Standards Hearing Board will be comprised of 1) three full-time students including the Student Senate President when available, 2) three college officials consisting of any combination of faculty, student services administrative staff, or other administrative staff depending upon the issue, and 3) one College Cabinet member. The College Cabinet representative will be the lead administrator for the area where the issue originated when appropriate and will serve as the Hearing Officer. The individuals involved in the grievance and any witnesses with information pertinent to the proceedings
of the hearing will be included in the hearing process. The student has the right to legal counsel at his/her own expense and to obtain a written recording of the hearing proceedings, also at his/her own expense. The College may also choose to have legal counsel present when a grievance is heard before a Standards Hearing Board.