Common Blackboard Errors

Common Blackboard Errors

Logging in

Error Message: Could not login. Valid authentication credentials were not provided.

Reason: Incorrect password.  User is in system.


Accessing Courses

Problem: Course not listed in my course list

Resolution 1: Some courses do not use Blackboard.  Follow up with your instructor for more information.

Resolution 2: Refer to your course schedule for start dates.  If a course is not appearing, it may be due to the fact that the course start date has not arrived.


Discussion Board

Problem: My cursor will not position in the box to type a response.

Resolution: This is an issue with Firefox.  Using the Chrome browser will eliminate this issue.

Problem: There is no box in which to type my message.

Resolution: This is an issue with Firefox.  Using the Chrome browser will eliminate this issue.

Problem: My teacher can't see my post/My message appears with (draft) following the subject.

Resolution: Using the Save button puts the message in draft mode. Only you can see that. The word 'draft' appears in parentheses to alert you that it has not been submitted. If you click into a Draft message, you can click Modify to complete and submit that message. You do not have to save a message before submitting it.

Problem: When I click into a forum, I see a message No Items Found.

This could mean one of two things:

No threads have been started in this forum.  Select New Thread and start writing.
   
If you know there has been activity in the forum, then you are viewing your forum in List View and messages are hidden.  You can correct this in one of two ways.  In the upper, right corner of the screen, select List View.  List view allows you to Expand All messages for a complete view of the discussion.  Above the discussion window, on the right of the screen, there is a Display drop-down box.  Select Show All to display messages.

Problem: There are limited formatting tools in the message composition area.

Resolution: Click on the down arrow at the end of the tool bar to expand the tool

options.


Downloading Documents

Problem: When trying to download/Save a document, the Save option is grayed out.

Resolution: Click on the 'Save' option that is grayed out and it will become an available option for you to click on.

Problem:  When trying to download/Save a document, getting the following error message: 

Internet explorer cannot download "file name" from dacc.blackboard.com.  Internet Explorer cannot open this internet site.  The requested site is unavailable or cannot be found"

Resolution:  Use a different browser - either Mozilla Firefox or Google Chrome.

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