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Table of Contents | Areas of Study | Information Systems | INFO249 syllabus

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COURSE NUMBER: INFO249
COURSE TITLE:Help Desk Skills
DIVISION:Technology
IAI CODE(S):
SEMESTER CREDIT HOURS:3.0
DELIVERY MODE:

COURSE DESCRIPTION:
This course is intended for anyone involved in managing an Internet presence through an e-business site.  Find out what e-business means to companies of all sizes, now and in the future.  Examine the history and roots of e-commerce while also looking at the infrastructure issues that impact e-commerce.  Different types of Internet-based commercial transactions are explored, as well as legal, ethical and social issues.
PREREQUISITES:
INFO155 and INFO174 or INFO154
NOTES:

COURSE OBJECTIVES / GOALS:

TOPICAL OUTLINE:
  • Introduction to End-User Computing
  • Client/Server definitions
  • The Internet
    • What is the Internet and who controls it
    • Internet standards
    • Internet growth and capacity
    • Connecting to the Internet
  • Browsers, IP Addresses, URLs and Domains
    • IP Addresses
    • Browser/Server Conversation
    • Request Response Headers
  • Firewalls, Proxy Servers, and NATs
    • Telnet, FTP and E-mail risks
    • Firewalls
    • Using PCs as firewalls
    • Proxy Server Cache
    • Network Address Translators
  • Domain Name Servers (DNS)
    • Domain name structure
    • Obtaining a domain name
    • Planning a domain
    • Host name tables
    • Domanin name servers
  • DHCP Servers
  • Terminal Emulation on the Web
    • Telnet
    • Secure hose on demand
  • Email
    • SMTP
    • POP3
  • File Transfer Protocol (FTP)
    • Anonymous FTP
    • FTP Server and clients
    • Workstation clients
    • Utilizing FTP in a Web site
  • Security and the Internet
    • Sniffing
    • Spoofing
    • Denial of service attacks
    • Serious hackers
    • Real security risks
  • Business Requirements: Fact-Finding and Definition
    • Why does an organization need an Internet presence?
    • Identify the audience
    • What services does an organization need?
    • Determine the desired image
    • Managing the project
    • Key participants in the project
  • Physical Planning
    • Current systems assessment
    • Internet usage analysis
    • Availability and reliability
    • Specific internet activities
    • Order servers and server software
  • Web Server Configuration Planning
    • Production and development server configurations
    • Objects and naming conventions
    • Planning the server directory structure
  • Application Planning
    • Define security application
    • Define business requirements
    • Define web site organization
    • Define data requirements and screen layouts
    • Define program requirements
  • Planning A Public Web Site
    • Where will the public site be hosted?
    • What is the purpose of the web site?
    • What image will be presented?
  • Developing the Internet Project Plan
    TEXTBOOK / SPECIAL MATERIALS:
    Text: To be determined


    EVALUATION:
    A point system will be used to evaluate a student’s progress.  Points will be assigned to all work, such as lab projects, quizzes, tests and a final exam.
    BIBLIOGRAPHY:

    REVISION:
    Fall 2001 Rev. 11/01

    RECORD UPDATED:
    2010-07-07 14:18:44