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| Areas of Study | High School credit courses - English | ASEL040 syllabus

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COURSE TITLE:Business Communication
DIVISION:Adult Education

A secondary education competency based course in business communication skills. Instruction covers communication as a process, listening, interpersonal communication, and group communication. Study also covers the writing process as it applies to business communication, revising and proofreading, business forms, business letters, intra-office communication, and formal report writing. A survey of the communication technologies currently in use is covered as well.



A. Understand communication as a process and recognize barriers to effective communication.
  1. Define the characteristics of any business setting that affect communication.
  2. Recognize communication skills needed in any business setting.
  3. Understand communication as a process.
  4. Recognize verbal and nonverbal messages.
  5. Adapt messages to purpose and audience.
  6. Be aware of barriers to effective communication.
  7. Know the basic guidelines for communication.
B. Consider listening as a communication skill.
  1. Distinguish between hearing and listening.
  2. Recognize six common barriers to listening.
  3. Know and apply the attitudes of a good listener.
C. Recognize and apply the skills of interpersonal communication.
  1. Examine situations that require good interpersonal skills.
  2. Recognize the reasons for communication.
  3. Understand how communication helps define one’s role in society.
  4. Perceive the need for communication to reduce conflicts.
  5. Comprehend the effects of communication skills upon developing positive relationships.
D. Examine group communication.
  1. Recognize the characteristics of a group.
  2. Discern the various types of small groups.
  3. Understand the positive and negative roles one assumes in a group.
  4. Relate the steps of the group process.
  5. Understand the responsibilities of a group leader and group members.
  6. Become familiar with parliamentary procedure.
E. Analyze the writing process as it applies to business communication.
  1. Compare and contrast oral and written communication.
  2. Relate key decisions made during the prewriting stage to business writing.
  3. Adapt the message to his/her particular audience
  4. Learn the principles of written business communication.
F. Examine the concepts of revising the proofreading.
  1. Learn to revise for content.
  2. Check for obvious oversights: layout, omissions, accurate numbers, and spelling.
  3. correct errors in sentence construction.
  4. Use punctuation marks accurately.
  5. Identify troublesome grammar errors.
  6. Understand the process of proofreading.
G. Master the forms of writing necessary to seek employment.
  1. Accurately complete application forms.
  2. Develop a resume.
  3. Compose a cover letter.
H. Compose business letters.
  1. Understand the decisions to be made during the prewriting stages.
  2. Recognize the correct format for business letters.
  3. Understand the qualities of organization and style related to a sales letter.
  4. Understand the qualities of organization and style related to a request letter.
  5. Understand the qualities of organization and style related to a response letter.
  6. Comprehend the need to revise and proofread business letters.
I. Learn guidelines for intra-office communication.
  1. Learn to write a memo.
  2. Understand the content and parts of a proposal.
  3. Practice writing press releases.
  4. Recognize principles for effective dictation.
J. Write a formal report.
  1. Develop his/her concept of the term "report".
  2. Gather information.
  3. Compose the body of his/her report.
  4. Organize the preliminary and supplemental materials.
  5. Revise the report.
K. Survey the communication technologies currently in use.
  1. Recognize the importance of people in the technological world.
  2. Learn some basic information about computer technology.
  3. Thing about telecommunications and networking now and in the future.
  4. Understand the skills necessary in an automated office.
Primary Text:

Thomas, David and Maridell Fryar. Business Communication Today! Lincolnwood, National Textbook Company, 1988.

Supplementary Texts:

Bellafiore, Joseph.  English Language Arts Workbook.  New York; Amsco School Publications, 1981.

Kuhlthau, Carol Collier.  Teaching the Library Research Process.  West Nyack, NY: Center for Applied Research in Education, 1985.

The student will receive a letter grade of A, B, or C for successful completion of the course.  The student will receive a grade of U for unsatisfactory progress.  Grades are earned by completion of Mastery tests given at the end of each unit within the course.  Grades aredtermined by the following scale.

100% - 90% = A
89% - 80% = B
79% - 70% = C
69% - 0% = U

The student will be given an I for incomplete work.  The work needs to be completed within 30 days to earn a passing grade.  If the work is not completed in specified time, the student will receive a U for the course.


As a student at DACC, you are expected to exhibit conduct compatible with the educational mission of the college.  It is your responsibility to become familiar with and adhere to the DACC Student Conduct Code and the Academic Integrity Policy, as contained in the Student Handbook.


2009-02-02 11:57:29